AXO Islington: Lock Out Procedure

Finding yourself locked out of your room can be a frustrating experience, but understanding the correct procedure can alleviate the stress and ensure a swift resolution. Whether you've misplaced your key or encountered a malfunction, this guide provides the necessary information to regain access.

Immediate Actions:

Before resorting to contacting staff, take a moment to confirm you've thoroughly checked your belongings and immediate surroundings.

Reception Assistance During Operational Hours:

During standard reception hours, Monday to Saturday, from 9:00 AM to 6:00 PM, your first point of contact should be the reception desk. Staff are equipped to assist with lockouts, but be prepared to provide identification to verify your residency. This security measure is crucial to protect all residents.

Emergency Support Outside Reception Hours:

Lockouts don't always occur during convenient hours. If you find yourself stranded outside of reception's operational times, an emergency support team is available. Contact them at 01483 355 355. It's important to note that response times can vary, and it may take up to an hour for assistance to arrive. When contacting the emergency team, be ready to provide your full name, room number, and a clear explanation of the situation. You will also be required to show identification upon the arrival of staff and before access is granted.

Key Replacement and Associated Fees:

If your key is lost or irretrievable, a replacement will be necessary. This process must be completed during reception hours. A £5 charge will be levied for a new key, and reception staff will guide you through the necessary steps to obtain it. This fee covers the cost of replacement and helps maintain the security of the building.

Further Resources and Information:

For any additional questions or concerns, the AXO Knowledge Hub is a valuable resource. Alternatively, you can always contact reception during operational hours for direct assistance.

Key Takeaways:

• Identification is essential: Be prepared to provide proof of residency at all stages.
• Reception is the primary point of contact: During operational hours, they are best equipped to assist.
• Emergency support is available: For lockouts outside reception hours, the emergency team is your lifeline.
• Lost keys incur a replacement fee: Be aware of the £5 charge for a new key.

By following these guidelines, you can navigate a lockout situation efficiently and minimize disruption to your day.